Petals & Pines

Introduction

Petals & Pines ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

Information We Collect

Personal Information

We may collect personally identifiable information that you voluntarily provide to us when you:

• Fill out our contact form
• Place an order for flowers or arrangements
• Subscribe to our newsletter
• Contact us via email or phone
• Participate in surveys or promotions

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Delivery information (recipient names and addresses)
• Payment information (processed securely through third-party payment processors)
• Special occasion details and preferences
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Referral source and pages visited
• Time and date of visit
• Time spent on pages

How We Use Your Information

We use the information we collect to:

• Process and fulfill your flower orders
• Communicate with you about your orders, inquiries, and requests
• Send you promotional materials and special offers (with your consent)
• Improve our website and services
• Analyze usage patterns and trends
• Prevent fraudulent transactions and protect against security threats
• Comply with legal obligations
• Respond to customer service requests

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Payment processors
• Delivery services
• Email marketing platforms
• Website hosting and analytics services

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

Business Transfers

If Petals & Pines is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted).

You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website. For more information, please see our Cookie Policy.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Secure servers and databases
• Regular security assessments
• Employee training on data protection
• Access controls and authentication procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: You may request access to the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information, subject to certain exceptions.
• Objection: You may object to our processing of your personal information.
• Restriction: You may request that we restrict the processing of your information.
• Data Portability: You may request a copy of your information in a structured, machine-readable format.
• Withdraw Consent: Where we rely on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at petals.pines.van@gmail.com.

Canadian Privacy Laws

As a business operating in British Columbia, Canada, we comply with the Personal Information Protection Act (PIPA) and other applicable Canadian privacy laws. We are committed to protecting your personal information and giving you control over how it is used.

Marketing Communications

If you have opted in to receive marketing communications from us, we may send you emails about our services, special offers, and promotions. You can opt out of these communications at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us directly at petals.pines.van@gmail.com

Please note that even if you opt out of marketing emails, we may still send you transactional emails related to your orders and inquiries.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our website and services after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: